Terms & Conditions
Terms and Conditions
These terms and conditions shall apply to all transactions conducted in association with the booking and rental of The Black Deer Festival (21st, 22nd & 23rd June 2019) and Black Deer Festival Fancy Camping accommodation, during this period. Please ensure you read and understand them before processing your order. Please print a copy for your future reference. By renting The Black Deer Festival Fancy Camping accommodation you are agreeing to and will be bound by these Bumble Bell Tent Ltd terms and conditions.
Black Deer Festival is the Event, with the address being Eridge Park, Eriidge Green, Tunbridge Wells, TN3 9JT.
Bumble Bell Tent Ltd, are the appointed agent, service provider, and booking agent for the Black Deer Festival Fancy Camping accommodation.
Bumble Bell Tent Ltd is a registered company in the United Kingdom (registration number: 10704065), whose Registered Office is: The Coach House, 13 Eaton Grove, Hove, BN3 3PH.
Telephone: +44 (0) 7782 11 33 04. Email: email@example.com
Festival accommodation means any structure, enclosure, or unit available for rental from the Black Deer Festival Fancy Camping webpage on the website www.bumblebell.co.uk/blackdeer
Equipment relates to any physical item either provided as and/or within a standard package or purchased with the specified Festival accommodation including accommodation structure e.g. flooring, mat/rug, table, bed, lighting, mattresses, cushions, blankets, decorative hangings, plants, linen and towels.
It is important to understand that in these terms and conditions “you” and “your” are references to any person purchasing/hiring Black Deer Festival Fancy Camping accommodation and or equipment and “we”, “our”, “us” and “ours” are references to The Black Deer Festival Fancy Camping and Bumble Bell Tent Ltd and “the site” and “the event” refers to the Black Deer Festival. Bumble Bell Tent staff refers to those working in liaison with/under Black Deer Festival, within the Bumble Bell Tent and Fancy camping area of the site.
Booking, Payment and Confirmation
All bookings for Black Deer FestivalFancy Camping accommodation and equipment will be taken and managed by Bumble Bell Tent Ltd who are the only authorised agent for these bookings. All bookings must be made online via the Bumble Bell Tent Ltd. booking form. Payment is to be made in full and you will receive booking confirmation by email. Bookings are only confirmed once full payment has been received by Bumble Bell Tents Ltd.
IMPORTANT TICKET INFORMATION:
All bookings for Black Deer Festival Fancy Camping accommodation, DOES NOT INCLUDE festival entry tickets.
All Festival entry tickets must be booked & paid for separately via www.blackdeerfestival.com,
Responsibilities & Damages
Within the agreement you are responsible for both checking in and checking out of your accommodation.
You are responsible for the maintenance and safe custody of your Black Deer Festival accommodation and all the equipment provided for the duration of the rental period and until checking out on the day of departure.
You agree not to use cooking or other gas appliances of any kind inside your accommodation. You also agree not to use naked flames or any other heating equipment inside your accommodation.
You agree not to smoke inside the tent and also agree not to have any pets inside the tent unless it is a guide dog.
Neither Bumble Bell Tents Ltd. nor the event will be held responsible for any loss or damages incurred by the use or misuse of the Black Deer Festival Fancy Camping accommodation you have rented, howsoever caused.
Neither Bumble Bell Tents Ltd. nor the Event will be held responsible in the case of theft of personal items, injury or death. As you will be fully liable for any damage caused to the Black Deer Festival Fancy Camping accommodation and or equipment provided with your accommodation you have hired you may wish to purchase your own insurance to cover this.
Please note that Bumble Bell Tents Ltd. is not responsible for any of the site facilities provided by the Black Deer Festival.
Arrivals, Departure and Access
Your Black Deer Festival Fancy Camping accommodation will be erected and prepared ready for your arrival and as per your booking confirmation. You will be able to access the Black Deer Festival and the Black Deer Fancy Camping accommodation areas, as detailed on the official Black Deer Festival website: www.blackdeerfestival.com
Check In: From 10:00 Friday 21 June 2019
On arrival please make your way to the concierge which you will find at the Black Deer Festival Fancy Camping area. Here you will be asked to sign for the receipt of your Bumble Bell Tent Ltd festival accommodation and equipment.
It is your responsibility to check that the accommodation and equipment provided corresponds to your booking and to notify a member of the Bumble Bell crew if anything is missing/faulty/incorrect at the time of check in. Retrospective claims are not possible.
Check Out: by 12 Noon on Monday 24th June 2019
You must vacate your accommodation by the official departure time, as detailed on the Black Deer Festival website: www.blackdeerfestival.com . Failure to check out by this time may result in an additional charges. You must inform the Bumble Bell Tent Ltd crew when checking out of your accommodation, and a member of the crew will check your accommodation. Any damaged, missing or broken items will be identified at this time. You agree to pay, in full, any extra costs to cover replacement or repair of any item/s which is/are damaged, stolen or broken.
Cancellation & Refund Policy
Clients will receive a refund (minus a 10% cancellation fee) of the equipment hire charges, if they provide more than 28 days’ notice prior to the agreed period of hire.
Notice of cancellation of the booking by you in writing, must be provided to Bumble Bell Tent Ltd and should be received not less than 28 days prior to the start date of the Event, which is the 21st June 2019. Cancellation of your booking is only confirmed, when written confirmation from Bumble Bell tent Ltd has been provided and received by you.
Clients will not receive a refund if a notice of cancellation is received in writing by Bumble Bell Tent Ltd 28 days or less prior to the start date of the Event, which is the 21st June 2019 which will result in 100% of the hire charge being forfeited.
Refunds may take up to 14 days to reach the client’s account once processed.
Every effort will be made by Bumble Bell Tents Ltd to carry out any booking. This is subject to variation or cancellation upon the following; act of god, war, strikes, riots, lockouts or any other disturbances such as fire, flood, storm, gale, and tempest restrictions on the use of transport, fuel or power or any other cause beyond the control of the owner.
• You can only use your accommodation for the duration from 10am Friday 21 June to 12 noon on Monday 24 June 2019 and those days specified by your festival camping ticket(s).
• For further information, please refer to our FAQ’s at www.bumblebell.co.uk
• If you have special accessibility requirements please email us on firstname.lastname@example.org before booking.
• We will require a £50 refundable deposit upon check in.
• Every person staying in the Black Deer Fancy Camping accommodation must have a Fancy Camping festival ticket to gain entry into the Fancy Camping area. Every person in your party, including children, must have a valid 2019 Black Deer Festival ticket.
• Only the advertised number of people specified for your tent size and stated in your booking can stay in the accommodation.
• Party by day and rest by night – please respect your neighbours and please keep the noise down after 1a.m
• No gazebos to be bought into the Fancy Camping area.
• Under 16s must be accompanied by an adult 18+. Every person in your party must have a valid Black Deer Festival ticket to stay in the Fancy Camping area.
• All images are of expected delivered accommodations – but please be advised final products may be subject to some minor changes (for example in furniture colouring or exact layout) depending on exact availability.
• All Fancy Camping structures are strictly No Smoking.
• No naked flames are permitted within the Fancy Camping festival accommodation.
• For further information, please refer to our FAQ’s at www.bumblebell.co.uk